Frequently Asked Questions
Please reach us at graciemaycollective@gmail.com if you cannot find an answer to your question.
Free Shipping?
Orders with flat items such as stickers, prints, or vinyl decals can be shipped free. This free shipping does NOT come with tracking, it will be sent using just stamps. Other shipping methods are available with tracking. Free shipping is NOT eligible for package replacements. If you are afraid of your order getting lost, please select a higher shipping method, these come with a tracking number and are eligible for replacement.
When will my order arrive?
I ship all orders within 5 business days from when the order was placed. Once you receive your shipping confirmation, orders are typically delivered within the Continental United States between 2-18 business days. Orders to all other territories and countries may take up to 6 weeks to arrive. I am not responsible for orders that are shipped to incorrect addresses. Please message me prior to your order shipping with address corrections. Additional note: When the shop is on holidiay, all orders will be processed on the day noted in the banner at the top of the website.
What is your return policy?
All sales are final. I do not accept returns or exchanges. I will replace or refund an item if it arrives damaged, please email me photos of the damaged goods to initiate this process.
Can I place a wholesale order?
Absolutely! Please send me an email, graciemaycollective@gmail.com
Can I combine orders?
Yes, I can combine orders if they haven't shipped yet. Please contact me by email to request this, not via order note, otherwise I won't see it in time. If I notice two orders going to the same address, I will automatically combine them if it results in cheaper shipping. Any shipping fees saved by combining orders will be refunded.
Does your shop operate sustainably?
I do my best to operate sustainably. Much of my mailing material is recycled, and I choose paper/biodegradable packaging when possible. If you have concerns about how much packaging might be in your order, please message me and I can ensure only recyclable/biodegradable or recycled materials are used with your order.
Product care
Cotton Crochet Washcloths
Washing: Machine-wash with your regular laundry—hot water is okay for everyday cleaning.
Odor Refresh: If a musty smell develops, run a cycle with ¼–½ cup vinegar in the fabric softener compartment and sprinkle ¼–½ cup baking soda directly into the tub.
Hand Wash Option: For delicate or sentimental pieces, hand-wash in cold water using mild detergent, then lay flat to dry. (CAAB Crochet)
Drying: Tumble-drying is acceptable, though shrinking may occur. Lay flat to dry to preserve shape and size. (crochetlooppool.com)
Stuffed Animals
Machine-Washable: Most acrylic amigurumi are durable and safe to wash in a machine on a gentle cycle with cool water. Place items in a mesh laundry bag to protect them.
Hand Washing for Delicate Items: For toys with fragile features (e.g., glued or safety eyes, buttons, delicate fibers)
- Soak in lukewarm water with mild detergent.
- Gently agitate and rinse thoroughly.
Press (not wring!) out water between towels.
- Drying: Always air-dry flat—avoid dryer heat which can distort shape or melt attachments. Gently reshape while damp.
Spot Clean: For minor stains, dab with a mild soap solution using a soft cloth; avoid rubbing to protect yarn integrity.
Quilted Goods
Washing & Drying: Generally machine-washable in cold water using a gentle cycle and mild detergent. Tumble-dry on low or air-dry flat to avoid shrinkage and preserve batting loft.
Shaping: Smooth and reshape while damp, especially along patch lines or quilting stitches.
Storage: Store in a clean, dry area away from direct sunlight to avoid fading and mildew.
Additional Tips Across All Products
Always test a hidden area if unsure about washing method or water temperature.
Avoid harsh bleach or chemicals—they can damage fibers or fade colors.
For long-term storage, keep items in breathable fabric bags—not plastic—to prevent moisture buildup and mildew.
Jewelry Dishes:
Use a soft, damp cloth to gently wipe around the dish. Do not scrub; avoid the lettering if possible.